FAQ

Do you have a question? We’ll gladly answer it. That’s just how we are. In case you can’t find the answer you’re looking for, just send us an email at: info@naifcare.com

Orders & Deliveries

What are the delivery times?

Naturally, we aim to deliver your order as soon as possible. If you place it before 21:00 o’clock, it will be delivered the following workday. You’ll receive a track & trace code as soon as your package has left the building.

OK, so what if I don’t order on a workday?

Then your order will be delivered on the following workday.

What about international shipments?

They need a bit longer, and it depends on your location. If you haven’t received your order within 5 workdays, please just let us know. You can send us an email at info@naifcare.com or call us at +31 (0)70 2210021

What are the shipping costs?

Within the Benelux we charge €4.95. We don’t charge any shipping costs for orders above €20.00.

How about the rest of Europe?

Then it’s only €7.95, unless your order is above €50.00, then shipping is completely free.

Outside of Europe?

€24.95. No shipping costs for orders above €200.00 or more.

  • If you live in Spain, you can order from naifcare.com
  • If you live in the UK, you can order from uk.naifcare.com
  • If you live in the US, you can order from us.naifcare.com

Can I order by phone or e-mail?

Sure, you can! You can place an order at info@naifcare.com or give us a call at +31 (0)70 2210021. You’ll receive an invoice by e-mail. As soon as we’ve received your payment, we’ll send your order.

Can I return or cancel my order?

If you ordered online, it cannot be canceled. If you’re not a 100% satisfied with our products, please let us know within 20 days of your order. Send us a mail at info@naifcare.com or call us at +31 (0)70 2210021. Of course we’ll explore an appropriate solution together. That’s just how we are.

If you bought your product(s) at one of our outlets, then the return policy of that outlet applies.

Shop

Where are your outlets?

Take a look at our store locator for the shop near you. You can also just order online, of course.

Payment

How can I pay in the web shop?

We accept IDEAL, credit card, PayPal and Mister Cash payments.

Products

I see ‘perfume’ on the list of ingredients. Is this a synthetic perfume?

We only use allergen-free synthetic perfumes. This might give you an ‘oh no!’ moment, but we have chosen to use it because it’s significantly less likely to cause an allergic reaction compared to natural perfumes (think about the essential oils).

Are your products animal-tested?

Certainly not! Our products are never tested on animals. Animal testing has been banned in the EU since 2009.

Are you vegan?

Yeah, baby!

Which products contain nut oil?

Our body lotion, moisturizer and diaper cream for babies and kids contain nut oil. For adults, we use nut oil for our body lotion, scrub, hand cream, day cream and night cream. Although skin does not absorb the oil, we do advise you to test it out on a small patch of skin first. Disclaimer: we cannot predict how you will react to nut oil, please test it at your own risk.

Are there any risks in using Naïf products?

No risks whatsoever, as long as you use them as intended. All our products have been dermatologically tested, also for allergens. Every skin is different, so please consult your doctor in case you do seem to have an allergic reaction. It would help us a great deal if also take an image of the reaction and send it to us at info@naifcare.com.

Who is Naïf intended for?

Our baby and kid’s line has been tailored for tender, young skin but anyone can safely use our products. Not a problem. But, we have to admit that the women’s line also looks really good in the bathroom.

To what degree does baby skin need skincare products?

A baby’s skin generally doesn’t need a lot of help. In the womb, a fatty layer and amniotic fluid protect it. Once a baby is born, this protection is exchanged for a naturally occurring protective layer. Nicely solved by nature, right? This layer is fragile, though. Our products make sure it isn’t damaged, so your baby is as protected as possible.

And, which products do I need for my newborn?

You can use any product that is part of our baby line. But, since a baby’s skin doesn’t need very much, we advise you to hold off on the gel, shampoo and body lotion. In case your baby does seem to develop an allergic reaction or eczema, please consult with your doctor before you buy new products.

Is Naïf 100% natural?

Not exactly a 100%, but almost. Only the perfumes we use are synthetic. We willingly chose to use it because an allergen-free perfume minimizes the chances of developing an allergic reaction.

Can I use your products while I’m pregnant or breastfeeding?

Naïf wouldn’t be Naïf if you couldn’t. So, yes, you can. Especially since your skin will have some changes to deal with while you’re pregnant and might need some extra care.

What is the shelf life of Naïf products?

You can use our products up to 12 months after opening them. Unopened they will last 3 years. However, the sooner you use them, the better.

Can I order a gift box?

As a (maternity) gift you mean? Certainly! Just let us know what you’re looking for at info@naifcare.com or call us at: +31 (0)70 2210021