Do you have a question? We’ll gladly answer it. That’s just how we are. In case you can’t find the answer you’re looking for, just send us an email at: firstname.lastname@example.org
Orders & Deliveries
Naturally, we aim to deliver your order as soon as possible. If you place it before 21:00 o’clock, it will be delivered the following workday. You’ll receive a track & trace code as soon as your package has left the building.
Then your order will be delivered on the following workday.
They need a bit longer, and it depends on your location. If you haven’t received your order within 5 workdays, please just let us know. You can send us an email at email@example.com or call us at +31 (0)70 2210021
Within the Benelux we charge €4.95. We don’t charge any shipping costs for orders above €20.00.
Then it’s only €7.95, unless your order is above €50.00, then shipping is completely free.
€24.95. No shipping costs for orders above €200.00 or more.
- If you live in Spain, you can order from naifcare.com
- If you live in the UK, you can order from uk.naifcare.com
- If you live in the US, you can order from us.naifcare.com
Sure, you can! You can place an order at firstname.lastname@example.org or give us a call at +31 (0)70 2210021. You’ll receive an invoice by e-mail. As soon as we’ve received your payment, we’ll send your order.
If you ordered online, it cannot be canceled. If you’re not a 100% satisfied with our products, please let us know within 20 days of your order. Send us a mail at email@example.com or call us at +31 (0)70 2210021. Of course we’ll explore an appropriate solution together. That’s just how we are.
If you bought your product(s) at one of our outlets, then the return policy of that outlet applies.
Take a look at our store locator for the shop near you. You can also just order online, of course.
We accept IDEAL, credit card, PayPal and Mister Cash payments.
We only use allergen-free synthetic perfumes. This might give you an ‘oh no!’ moment, but we have chosen to use it because it’s significantly less likely to cause an allergic reaction compared to natural perfumes (think about the essential oils).
Certainly not! Our products are never tested on animals. Animal testing has been banned in the EU since 2009.
Our body lotion, moisturizer and diaper cream for babies and kids contain nut oil. For adults, we use nut oil for our body lotion, scrub, hand cream, day cream and night cream. Although skin does not absorb the oil, we do advise you to test it out on a small patch of skin first. Disclaimer: we cannot predict how you will react to nut oil, please test it at your own risk.
No risks whatsoever, as long as you use them as intended. All our products have been dermatologically tested, also for allergens. Every skin is different, so please consult your doctor in case you do seem to have an allergic reaction. It would help us a great deal if also take an image of the reaction and send it to us at firstname.lastname@example.org.
Our baby and kid’s line has been tailored for tender, young skin but anyone can safely use our products. Not a problem. But, we have to admit that the women’s line also looks really good in the bathroom.
A baby’s skin generally doesn’t need a lot of help. In the womb, a fatty layer and amniotic fluid protect it. Once a baby is born, this protection is exchanged for a naturally occurring protective layer. Nicely solved by nature, right? This layer is fragile, though. Our products make sure it isn’t damaged, so your baby is as protected as possible.
You can use any product that is part of our baby line. But, since a baby’s skin doesn’t need very much, we advise you to hold off on the gel, shampoo and body lotion. In case your baby does seem to develop an allergic reaction or eczema, please consult with your doctor before you buy new products.
Not exactly a 100%, but almost. Only the perfumes we use are synthetic. We willingly chose to use it because an allergen-free perfume minimizes the chances of developing an allergic reaction.
Naïf wouldn’t be Naïf if you couldn’t. So, yes, you can. Especially since your skin will have some changes to deal with while you’re pregnant and might need some extra care.
You can use our products up to 12 months after opening them. Unopened they will last 3 years. However, the sooner you use them, the better.