FAQ

NAÏF Products

Shopping, shipping & returns

Shopping, shipping & returns

  • When will my order be delivered?

    Our goal is to deliver your order as soon as possible. Packages send to a delivery address within the Netherlands ordered before 14h00 arrive the next working day. Otherwise it will take 2 working days. In any case, you will receive a track&trace code from our carrier DPD. Unfortunately, DPD does not deliver on Saturday.

    International items of course take a bit longer. If you haven’t received your international order within 10 days please contact us at info@naifcare.com

  • What are your shipping costs?

    Our shipping costs are:

    France: €7,95. Free shipping on all orders above €50,00

    Rest of Europe: €7,95. Free shipping on all orders above €50,00
    Are you coming from Spain? You can go to es.uk.naifcare.com
    Are you coming from the UK? You can go to uk.naifcare.com/gb

    Outside of Europe: €24,95. Free shipping on all orders above €200,00
    Are you coming from the United States? You can go to http://us.uk.naifcare.com
    Are you coming from Hong Kong? You can go to http://uk.naifcare.com.hk

  • Can I also place orders by email or by phone?

    YES! Contact us at info@naifcare.com or call us at +31 70 2210021

  • Can I cancel or change an order?

    Once you submit your order online, it cannot be cancelled. If, for any unexpected reason, you are not 100% pleased with your purchase, please return items within 20 days for a replacement or refund. If you purchased the product from a retail store, please contact the store directly for their return policy.

  • What method of payment do you accept?

    Online payments must be made with ideal or with a credit card.

  • Where can I buy NAÏF’s products?

    You can purchase our products in our web shop or at one of our retail partners. Use our store locator to find the point of sale nearby.

  • Which ingredients does NAÏF avoid?

    NAÏF does not use any potentially harmful or irritating ingredients that are regularly used in many other skincare products, including baby products.

    Questionable ingredients that NAÏF avoids are (not extensively):

    –       Mineral Oil: also known as petroleum oil. It forms a layer on the skin that will clog pores and blocks moisture and the oxygen circulation of the skin. ipv  Forms a film on the house and clog the pores, blocking moisture and oxygen circulation of the skin.

    –       SLS/SLES: this synthetic substance is used in shampoos for its detergent and foam-building abilities. It can cause eye irritations, skin rashes, hair loss, scalp scurf similar to dandruff, and allergic reactions.

    –       PEG compounds: used in many cosmetic cream and oils bases. Can be contaminated with 1,4-dioxane. Also related to chemical propylene glycol and other ingredients with the letters “eth” (e.g., polyethylene glycol)

    –       BHA/BHT: used mainly in moisturizers and makeup as preservatives. Suspected endocrine disruptors. Can cause skin irritations. Harmful for the environment.

    –       Triclosan: endocrine disruptor, affects thyroid hormone-associated gene expression. Can cause skin irritations. Harmful for the environment.

    –       Chemical preservatives such as Parabenes, Phenoxyethanol: endocrine disruptor linked to breast and ovarian cancer. Can cause skin irritations and irritation to the eyes. Harmful for the environment.

    –       Allergenic perfumes

    –       Essential Oils: contain allergens that can cause allergic reactions

    Read the article on which 100 ingredients to avoid in cosmetics here.

     

  • Does NAÏF use chemical preservative?

    No. NAÏF products are free of chemical preservative.

  • What ingredients does NAÏF use?

    NAÏF’s products contain only the best ingredients that have healing and nurturing properties for the delicate baby skin. All our ingredients are carefully selected to minimize the risk of allergenic reactions or toxicological risks.

    • Cottonseed Oil: moisturizing oil that helps the skin retain moisture. Has anti-aging and sun-protective properties. It resists up to 30% of UV rays.  Rich in vitamin E, palmitic acid, oleic acid and linoleum acid. 
    • Sweet Almond Oil: softening and nourishing oil made from almonds
    • Avocado Oil: nurtering oil easily absorbed by the skin. Prevents skin from getting irritated and hair and scalp from becoming dry. Rich in Vitamin A, B1, B2, D and E.
    • Macadamia Oil: Nourishing oil with sun protective, anti-inflammatory properties. Has a healing effect on damaged skin.
    • Bisabolol: calming ingredient that originates from Chamomile that helps soothe and calm the skin.
    • Hydrolysed Wheat Protein Powder (gluten free):  naturally derived from wheat and has properties that hydrate and improve moisture content of the skin. Is also used in hair care products on to improve the overall strength of the hair right up to the roots and make the hair more manageable.
    • Sucrose Stearate: Unique natural, PEG free non-ionic emulsifier with an exceptional skin-feel and mildness to skin and eyes. Also approved and widely used in the food industry.
    • Tocopherol: Natural antioxidant